General Shipping
We offer free shipping for orders over $75 before taxes are applied. For orders under $75 before tax, a flat shipping rate fee of $9.95 is applied at checkout.Orders ship Monday – Friday. Please allow extra time for order processing (typically 1-2 business days). Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside of our control. Contacting the carrier directly is the best way to get more insight into your package’s whereabouts and estimated delivery date.Wendy’s Shop is not responsible for any damage incurred to packages while in transit. We cannot refund or replace items that are lost or damaged during transit. If you receive a damaged package containing damaged items, please file a claim with the shipping entity directly. If your order is lost please file a claim with the shipping entity directly.We make every effort to ensure inventory is accurate to avoid running out of stock of items that are available for sale. However, in rare cases when an item runs out of stock after your order is placed, we will reach out via email to inform you, and you will be refunded for the cost of the affected item. We reserve the right to cancel any orders that have not yet been fulfilled due to pricing errors or the misuse of coupon codes or any order that does not otherwise adhere to our policies.Flagged Fraudulent Orders: Any order flagged as potentially fraudulent will be cancelled. If you believe that your order was cancelled in error, please email [email protected] and we can work together to fulfill your ordering needs.
International Orders
At this time, we do not offer international shipping.
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately. However, if you have questions regarding shipping fees for multiple orders, please contact customer service.Shipping to Multiple LocationsUnfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.Address ChangesWe are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. For questions or concerns regarding an order, please contact our customer service team.APO/FPO Shipping We are able to ship our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:
- The City must be entered as either APO or FPO
- The State must be selected as either ‘AA’, ‘AE’, or ‘AP’
- The Country must be United States
- You must enter your Zip Code
- Always remember to enter your full name, grade, and PSC or unit number
Please note: Orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive. Customer Service Hours Our customer service team is available Monday – Friday 9am – 6pm EST. If you send an email over the weekend, our customer service team will contact you the following Monday.